Interactive Case Study
February 24, 2009
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The Issue: A Good Employee Turns Scratchy
An impressive employee diligently works her way up through the ranks — only to give a subpar performance once she gets to the top.
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Beth Waggoner watched in amazement as a promising employee she had promoted performed so poorly it put an entire organization in danger of sinking. An accountant who loves animals, Waggoner was serving (pro bono) as president of the board of directors for Paws Need Families, a no-kill nonprofit cat shelter outside Philadelphia.
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Analysis: Why New Leaders Disappoint
It's inadvisable to promote employees based solely on past performance. And when you do bump them up, you mustn't desert them at the helm.
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In what way could the firing and hiring of Della, an animal shelter manager paid a fairly modest salary, hold important lessons for high-level corporate executives and their boards?
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BW Columnist Kerry Sulkowicz
January 11, 2007
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BW columnist Kerry Sulkowicz chats with management editor Jena McGregor about his experiences counseling CEOs on harnessing vengeance impulses into fuel for healthier competition.